EMPLOYEES

Getting started with Leora is easy! Your employer will provide you with instructions on how to access the platform. This includes a special organisation code that is unique to your business. Simply follow the provided guidance to create an account and begin utilising the resources and support offered by Leora.

Leora can be used on iOS and Android devices like smartphones and tablets. The Leora app is available for download on App Store and Google Play.

Certainly! Leora is available 24/7, so you can access its support and resources at any time that suits you, including evenings and weekends. There are also several qualified mental health professionals on the Leora app who offer therapy sessions in the evenings and on weekends.

Leora employs robust security measures to protect your data. We use encryption, secure servers, and adhere to industry best practices to safeguard your information. Your data is handled in accordance with applicable privacy laws and regulations in Australia.

No, your conversations with Leora are strictly confidential. Your employer will not have access to your interactions unless you choose to share them. We prioritise your privacy and confidentiality throughout your journey with Leora.

Leora incorporates evidence-based techniques from clinical psychology, such as Cognitive-Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and Acceptance and Commitment Therapy (ACT). These interventions have been clinically validated by mental health professionals and proven effective in supporting mental wellbeing.

While Leora offers valuable mental health support, it is not intended to replace traditional therapy entirely. Instead, Leora complements therapy by providing additional resources and guidance. If you require professional assistance, Leora can help connect you with qualified therapists who can provide personalised care.

No, the content of your therapy sessions will not be shared with your employer. Leora respects your privacy and ensures the confidentiality of your conversations. The details discussed in therapy sessions remain strictly between you and your therapist, and they will not be disclosed to your employer or any other party without your explicit consent.

Navigate to your Account > My Wallet within the Leora app. This feature will provide you with information about your allocated therapy sessions and any remaining sessions you can utilise.

No, you do not need to seek permission from your manager or HR to book a therapy session through Leora. Your mental health journey is confidential, and you have the autonomy to access therapy sessions based on your personal needs and preferences.

Booking a therapy session with Leora is simple:

  • Log in to the Leora app using your organisation code
  • Browse therapists based on your preferences and select one
  • Choose a time slot, and both you and your chosen therapist will receive a booking confirmation email with a secure video link for your session

Absolutely! Your privacy and confidentiality are of the utmost importance to us. Leora is designed to uphold strict security measures and confidentiality standards to protect your personal information and conversations. Your interactions with Leora are confidential and will not be shared with your employer or anyone else without your explicit consent.

Leora is an innovative mental health platform that combines artificial intelligence and human expertise to provide personalised support. Through conversational AI, Leora offers:

  • Evidence-based therapeutic techniques
  • Guided meditation, yoga and breathing exercises

Access to a team of qualified therapists and coaches on demand

EMPLOYERS

Yes, Leora’s platform includes resources tailored to address various life events, providing targeted support during challenging times.

Leora actively promotes mental health awareness, education, and inclusivity, working to reduce stigma through training, resources, and open conversations.

Absolutely. Leora’s services are designed to cater to remote or dispersed workforces, providing consistent and accessible mental health support.

Leora offers a variety of resources, including self-guided activities, articles, and tools, ensuring a holistic approach to mental health support.

Leora’s implementation process is efficient, and the timeline depends on organisational size and customisation needs, with dedicated support for a smooth transition.

Yes, Leora provides analytics and insights into employee well-being trends, helping organisations understand and address specific areas of concern.

Technology is central to Leora’s approach, offering digital-first solutions, live chat, and virtual counselling services for a seamless and accessible experience.

Leora offers tailored programs and resources to foster a mental health-friendly culture, including training for managers and accessible support for employees.

Leora provides targeted support for employees dealing with work-related stress or burnout, offering guided resources, counselling, and learnings from healthcare and industry experts to foster resilience.

Employees can express their interest in more sessions, prompting Leora to make a confidential request to their employer for a session extension or wallet top-up.

Absolutely. All counselling sessions conducted through Leora are confidential, ensuring the privacy and trust of the users.

Yes, Leora is flexible and can integrate seamlessly with existing employee wellness programs to create a holistic approach to well-being.

Leora employs user-friendly interfaces, personalised content, and ongoing communication strategies to encourage consistent engagement and participation.

Yes, Leora is designed to cater to the diverse needs of organisations, whether small, medium, or large, spanning across various industries.

Leora is committed to ensuring the privacy and confidentiality of users. All interactions and data are encrypted and handled with the utmost security, respecting the individuality of each user’s mental health journey.

Leora’s Digital-First approach integrates technology to offer instant counselling services, self-guided activities, and resources. This ensures that employees can access mental health support anytime, anywhere, using their smartphones.

The Live Chat feature allows employees to engage in real-time conversations with skilled therapists. It provides immediate support, facilitating private, convenient, and meaningful interactions with mental health professionals.

Yes, Leora offers timely support during crises and critical incidents. In cases requiring urgent attention, reaching out to our dedicated helpline ensures rapid access to a mental health professional within 24-48 hours. In instances where an employee encounters a crisis while engaging with our digital Wellbeing Coach, they will be promptly redirected to a free 24/7 mental health helpline. 

For non-crisis situations, employees are guided to schedule professional support with Leora’s therapists, typically securing appointments within a few hours. Our aim is to deliver timely and personalised assistance to cater to the unique needs of everyone.

Leora’s EAP stands out by focusing on proactive mental health improvement, empowering employees to build resilience skills independently. Unlike traditional EAPs that may target severe stress and involve intermediaries, Leora offers a more accessible, proactive, and employee-centric approach.
Employees have the freedom to choose and book therapy with their preferred therapist, significantly reducing wait times and fostering positive therapeutic relationships. Leora can reach at least three times more employees than traditional EAPs, contributing to building a resilient and mentally healthy workplace culture.

Leora is a comprehensive mental health support platform. It provides employees with access to a range of resources, including live chat with therapists, digital-first mental health support, on-site counselling, and more.

The goal is to enhance well-being, increase resilience, and offer immediate support from mental health professionals.

THERAPISTS

Leora offers a comprehensive Information Pack to therapists, providing a reference tool to facilitate their journey and ensure they can provide the best support to clients.

Therapists are expected to maintain confidentiality and manage conflicts of interest ethically. Leora provides guidelines and support to ensure a professional and ethical approach in such situations.

Leora offers flexibility, and therapists can engage with clients based on their availability. There is no specific commitment to a minimum or maximum number of sessions.

Leora therapists are expected to commit to continuous professional development and training, adhere to the Code of Conduct, and deliver services as outlined in the Leora Services Agreement.

Your Certificate of Currency (insurance) must be renewed before its expiry date. Leora should be promptly informed, and a copy of the renewed insurance policy should be submitted for verification.

You need to provide proof of current membership with an accredited body and relevant qualifications. Additionally, a valid Certificate of Currency (insurance) must be submitted to Leora.

To join Leora as a therapist, you need to be a current member with an accredited body such as AHPRA, PACFA, ACA, AASW, or APS. In addition, possession of a Bachelor of Social Work, Diploma or Advanced Diploma of Counselling, or a Bachelor of Counselling for non-clinical specialists is required.

Becoming a Leora therapist offers a unique opportunity for mental health professionals seeking to make a meaningful impact. Leora provides a diverse client base, including urban, rural, and regional individuals across Australia. Therapists enjoy flexibility in their practice, choosing working hours that suit their lifestyle.