Text Therapy: Live Chat with a Counsellor

Live Chat with a Counsellor 5

Text therapy, like chatting with a counsellor online, is on the rise and for good reason.

A study published by BMC Psychiatry followed over 10,000 outpatients who were engaged in daily messaging with licensed clinicians. Over the course of 12 weeks, it was observed that their depression and anxiety symptoms decreased during the delivery of their online messaging. These improvement rates were consistent with face-to-face therapy.

Introducing Live Chat on Leora

We’re thrilled to announce our new feature, Live Chat with a Counsellor. No appointment necessary, download the Leora app and tap our Live Chat feature on the homepage to speak with a qualified counsellor in real-time. Whether you’re at your desk or on-the-go, help is available right in the palm of your hand.

Leora app introduces text  therapy via the Live Chat with a Counsellor feature

Why text therapy?

One of the most obvious advantages is accessibility. With text therapy, you can access professional support from the comfort and privacy of your own space, or while on the go, eliminating the barriers of location and transportation.

Live chat is a convenient tool for those with busy schedules to receive consistent care, allowing you to engage with a counsellor as the need arises throughout the day, rather than having to book a full therapy session.

The option to chat online can also feel less intimidating than face-to-face interactions, making it particularly appealing to those who may feel hesitant or anxious about traditional therapy settings.

Overall, our new Live Chat feature provides an accessible, flexible, and effective means of receiving professional mental health support through practical mobile messaging.

How does it work? 

  1. Open your Leora app
  2. Tap our Live Chat button on the home screen 
  3. You’ll be connected with a qualified counsellor, ready to chat with you in real-time.
  4. Start chatting! There’s no right or wrong way to start a conversation, but rest assured, all conversations are confidential and judgement free.
  5. Chats are available from 9am – 5pm AEDT. Chats are subject to counsellor availability, wait times may apply. 

*Not a current user of Leora? Request a demo for your business now!  

Live Chat flyer 2

Please continue to book, manage and attend therapy appointments on the Leora app to ensure your mental health journey is travelling in the right direction. When you hit a roadblock, our Live Chat with a counsellor service is there to steer you back in the right direction.  

When should I use the Live Chat service?  

Our Live Chat with a Counsellor service provides immediate support in situations where you need a listening ear, right there and then. Text therapy is ideal for those needing emotional support in overwhelming situations, or at times where a full counselling session isn’t necessary.

We recommend using the app to schedule in regular therapy sessions to guide your mental health journey, and using the Live Chat when needed in-between sessions. Scheduled therapy sessions are longer in length and allow for continuity of care with your preferred therapist, ensuring your mental health plan follows your personal needs and goals.   

How do I know if I’m feeling overwhelmed?  

Sometimes it’s difficult to recognise when we’re feeling stressed or overwhelmed. Distress feels different for everyone, but many people may find themselves experiencing: 

  • Difficulty concentrating 
  • Physical symptoms, such as headaches, muscle tension, fatigue or stomach pains 
  • Emotional instability, such as mood swings, irritability, or feelings of frustration 
  • Heightened heart rate 

Recognising how we experience stress is important. This informs us about the steps we can take to alleviate it.

What should I do if I am feeling overwhelmed?

If you are feeling overwhelmed, taking little steps can help bring a sense of calm and ease.

  • Take a break. Stop whatever you are doing, and take a few minutes to focus and recharge.
  • Focus on breathing. There are several helpful resources in the Leora app to guide you through deep, restorative breathing as this can help calm your nervous system and reduce stress levels.
  • Connect with your community. Call or text a trusted friend or family member. Chat about how you’re feeling or anything that restores your resilience. Healing happens within community.  
  • Log on to your Leora app and tap the Live Chat tab. You’ll be connected to a qualified counsellor, ready to provide practical guidance or just a listening ear to validate your feelings.
  • Consider doing some physical movement. Going for a short walk or doing some stretches at your desk can be easy ways to release endorphins and improve overall well-being.
  • Journalling can be a therapeutic outlet for processing emotions and gaining clarity in stressful situations. The Leora app has a journal feature that can guide you through useful self-reflective questions to get you started.
  • Tap into our relaxation resources on the app. From guided meditations to rain sounds, these resources are designed to calm the mind. 
  • Consider moving your next therapy session forward. All appointments are easily managed in the app, so if you feel like counselling is more urgently required, you can easily modify your therapy appointment.

Live Chat with a Counsellor allows individuals access to immediate support from a qualified counsellor on the Leora app. It’s part of our commitment to revolutionising workplace wellbeing. Through one connected wellbeing platform, users can schedule therapy appointments, seek immediate advice from qualified counsellors and utilise a library of wellness resources.

Not using the Leora app?

Android users: Click here to download

If your business or team are not currently using Leora, click here to book a demo.